The information contained in this website is for general information purposes only.

The information is provided by Flowers by Helen Elizabeth and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.

Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Flowers by Helen Elizabeth.

We have no control over the nature, content and availability of those sites.

The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly.

However, Flowers by Helen Elizabeth takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Flowers by Helen Elizabeth

1. Booking and Payment

• A £400 non-refundable booking deposit is required to secure your wedding date.

• Final payment is due six (6) weeks prior to your event.

• Payments are accepted by bank transfer only.

• No floral work will be undertaken until full payment is received. Late or missing payments may result in cancellation without refund.

2. Consultations

• An initial consultation and a detailed follow-up (at least 8 weeks prior) are included.

• All consultations are by appointment only.

• Communication is welcomed at any time via email, phone, or Teams.

3. Quotations and Final Order

• Quotes are guide prices only and subject to change based on design adjustments and seasonal flower availability.

• Your final quote is confirmed following your detailed consultation.

• Changes must be submitted in writing and no major changes can be made within 6 weeks of your wedding.

• Increases after this time may incur additional fees or substitute flowers.

4. Flower Availability

• Fresh flowers are seasonal and subject to availability.

• Flowers by Helen Elizabeth reserves the right to make suitable substitutions where necessary, ensuring the overall look and style is maintained.

• Clients will be informed of any substitutions prior to delivery.

5. Delivery and Acceptance

• Delivery is available for weddings and events in Berkshire and Hampshire only.

• A designated person must sign for the flowers on delivery, confirming they are in good condition.

• Any issues must be reported within 1 hour of delivery.

6. Minimum Spend

• A minimum floral spend of £2,000 applies before delivery charges.

7. Cancellations and Postponements

• All deposits are non-refundable.

• If cancelling:

• Within 180 days: 50% of the total quote is due

• Within 90 days: Full payment is due

• If postponing, the deposit will be held for a new date, but this may incur rearrangement fees.

8. Prop Hire Terms

• Props remain the property of Flowers by Helen Elizabeth.

• A holding deposit may be required for hired items.

• The hirer is responsible for all hired items from delivery until return.

• Any loss or damage will be charged at replacement value.

• Equipment is for indoor use only unless otherwise agreed.

• Additional charges apply for:

• Midnight collections (£250)

• Extra trips to the venue due to unforeseen circumstances

9. Image Use

• Flowers by Helen Elizabeth reserves the right to photograph finished floral work for use on social media and marketing.

• Please advise if you do not wish to be tagged in images.